OzBizDigital Privacy Policy

Effective Date: 12 AUGUST 2025

OzBizDigital (A Digital Marketing Agency by AgileSpike ACN 631 547 030) based in Australia, values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, hold, and disclose your personal information through our website https://www.ozbizdigital.com.au or via other communications with you.

We comply with the Australian Privacy Principles (APPs) as set out in the Australian Privacy Act and are committed to managing your personal information responsibly.

We collect your personal information for the purpose of delivering the services you have requested, primarily focused on helping businesses grow through tailored digital marketing strategies, campaigns, and solutions as outlined on our website.

This Privacy Policy may be updated periodically. The updated version will be effective as of the date it is uploaded to our website. Please check this page regularly to stay informed about any changes. The "Effective Date" at the top of this policy indicates the latest revision.

At OzBizDigital, your privacy matters. It is our policy to respect your privacy and handle your data in accordance with applicable privacy laws and regulations, including when you visit or use our website www.ozbizdigital.com.au or any of our digital services.

Information We Collect at OzBizDigital

At OzBizDigital, we collect and process personal information to deliver effective digital marketing services, enhance user experience, and maintain the functionality of our platforms.

Personal information refers to any data or opinion that can be used to identify you. This may include:

Your name
Email address
Phone number
Business or residential address
Date of birth
Payment or billing details

We may also collect additional data that, while not identifying you directly, could do so when combined with other information such as device identifiers, browsing activity, or usage behavior on our platforms.

Handling of Sensitive Information

We do not actively collect sensitive personal information, such as health, biometric, racial, or religious data. However, incidental collection may occur during service delivery if you voluntarily share such information. In those cases, we treat it with strict confidentiality and in line with Australian privacy legislation.

Types of Data Collection

Information we collect generally falls into two categories:

Voluntarily Provided Information
This includes any personal information you knowingly and actively provide, such as when you:
- Register for an account on our website
- Subscribe to our email list or social channels
- Contact us through email, chat, or social media
- Mention, tag, or engage with OzBizDigital on social platforms
- Participate in surveys, events, or promotions
Automatically Collected Information
This includes data automatically shared by your browser or device when you access our platforms. It may include:
- IP address
- Device type
- Browser version
- Geolocation (if enabled)
- Site activity (pages visited, time spent, referral source, etc.)

Legitimate Reasons for Collecting Your Information

We only collect and use your personal information when we have a valid legal basis, such as:

To deliver the services or products you’ve requested
To improve your user experience
To communicate updates, service notifications, or offers
To comply with regulatory or legal obligations
To support internal analytics, reporting, or service improvement

We will only use your data in ways that are consistent with the original purpose of collection and will not process it further in an incompatible manner.

How We Use Your Information

We may collect, hold, use, and disclose your personal information to:

Deliver our digital marketing services and platform features
Personalize your experience on our website or campaigns
Process transactions or manage your account
Conduct advertising, retargeting, and promotional communication
Enable your access to our applications, dashboards, or media channels
Manage internal records and ensure smooth administration
Attribute content (e.g. testimonials, reviews, comments) submitted by you for public display on our platforms

Combining Information for Better Service

We may also combine voluntarily provided data with:

Automatically collected technical information
Market research insights
Data from trusted external sources (e.g., analytics platforms or industry databases)

This helps us analyze how visitors interact with our site and improve the performance, relevance, and usability of our services.

Content You Share with Us (User-Generated Content)

At OzBizDigital, any materials you voluntarily submit — such as reviews, comments, images, or videos — are considered User-Generated Content. These may be used for display on our website or reposted on our official social media channels.

Such content is associated with the account or email address used during submission. Once published:

Your content becomes publicly visible and accessible.
It may be viewed, shared, or reused by third parties not governed by this Privacy Policy.
While we may review or moderate submissions, publication is not guaranteed to follow a vetting process.

Cookies & Browser Preferences

We use cookies to enhance your experience, track website usage, and deliver tailored content. Cookies are small files stored on your device when you visit our site and are accessed during subsequent visits.

These help us:

Understand how you navigate our website .
Remember your preferences
Improve overall website performance and usability

You can decline or manage cookies through your browser settings. Most browsers allow you to block all cookies, allow some, or be notified before a cookie is placed. Please note that disabling cookies may limit your ability to fully use certain features of our website.

Automatic Data Logging

Whenever you interact with our website, our servers may log technical information known as Log Data. This data helps us monitor site performance and troubleshoot issues.

Typical information collected includes:

IP address and browser details
Pages visited, time spent, and session timestamps
Referral links or previous pages visited
Device type, operating system, and screen resolution

If an error occurs during your visit, we may automatically collect diagnostics, including:

The action you attempted
The nature of the error
Your browser and system configuration

While this data is not personally identifiable on its own, it may be linked with other data for service improvement or customer support purposes.

Device Information We Collect Automatically

When you visit ozbizdigital.com.au or interact with any of our digital services, we may automatically collect specific information about the device you are using, such as:

Device type (e.g. mobile, tablet, desktop)
Operating system and browser details
Geo-location data (when enabled on your device)

The exact type of data collected may vary based on your device settings and permissions. We encourage you to review the privacy policies of your device manufacturer or software provider to understand what data may be shared with third-party platforms like ours.

Protecting Your Personal Information

We take the security of your personal information seriously at OzBizDigital. We implement commercially reasonable measures to protect your data from:

Unauthorized access
Disclosure or misuse
Loss or theft
Unapproved modification or destruction

That said, no method of electronic storage or transmission is entirely secure. While we take precautions, we cannot guarantee absolute security of your information.

Your Role in Data Security:

You are responsible for:

Choosing strong, unique passwords for your accounts
Keeping your login credentials confidential
Updating passwords regularly to minimize security risks

If you suspect any unauthorized access to your account or data, please contact us immediately.

How Long We Retain Your Information

We only retain your personal information for as long as it is needed for the purposes outlined in this Privacy Policy.

For example:

If you created an account with us, we’ll retain your details as long as your account remains active.
If your data is no longer necessary for providing services or fulfilling legal obligations, we will either securely delete it or anonymize it.

We may, however, keep certain information longer when required for:

Legal or regulatory compliance
Accounting or audit purposes
Archival, research, or statistical reporting

Children’s Privacy Policy

At OzBizDigital, we do not target our services or offerings to individuals under the age of 18. We do not knowingly collect or store any personal information from minors.

All purchases, account creation, and usage of our services must be made by individuals who are 18 years of age or older. If you are a parent or guardian and believe a child under your care has submitted personal data to us, please contact us immediately so we can take appropriate action.

Sharing Your Personal Information with Third Parties

We may disclose your personal information to trusted third parties and affiliates when reasonably necessary to provide our services or to comply with legal and regulatory requirements. These disclosures are always made with strict confidentiality and data protection safeguards in place.

We may share your information with:

Our parent company, affiliates, or subsidiaries
Third-party service providers (including but not limited to IT support, hosting, cloud storage, analytics, CRM platforms, customer support, payment processors, and marketing services)
Employees, contractors, and consultants working on our behalf
Professional advisers such as legal, accounting, or business consultants
Existing or potential agents and business partners
Debt collection agencies or legal authorities in the event of unpaid invoices
Courts, tribunals, and regulators, where disclosure is required by law or in relation to legal claims
Marketing partners and subcontractors assisting with communications or promotions
Buyers or potential buyers in the event of a sale or restructure of our business or assets

Third-Party Platforms & Tools We Use

We currently work with the following third-party platforms to deliver, analyze, and enhance our services:

Google Analytics – for website traffic analytics and user behavior tracking
High-level – our CRM and client communication platform
Microsoft Clarity – for behavioral analysis and UX improvement

These tools may collect anonymized or aggregated data to help us improve our website functionality, marketing effectiveness, and customer experience. We do not sell your personal data to third parties.

International Data Transfers

At OzBizDigital, the personal information we collect may be stored or processed in countries where we, our team, our affiliates, or our trusted partners and service providers operate, including Australia, Pakistan and the United States.

Please note that data protection laws in these countries may differ from those in your country of residence. When we transfer your personal data internationally, we ensure that:

Such transfers comply with applicable data protection legislation; and
Your personal information is handled in accordance with this Privacy Policy, maintaining confidentiality and security throughout.

Your Privacy Rights & Controls

We are committed to ensuring that you have full control over your personal data. You may exercise your rights at any time, and we will support your requests in accordance with applicable privacy laws.

Your Choices

By providing us with your personal information, you consent to its collection, use, and disclosure under the terms outlined in this policy. While you’re not obligated to share your personal data, declining may limit your ability to access certain features or services on our website.

Third-Party Data

If we receive your information from a third party, we will treat it according to this Privacy Policy. If you are submitting someone else’s information, you confirm that you have their permission to do so.

Direct Marketing

If you've previously agreed to receive marketing communications from us, you can opt-out at any time by:

Clicking the “unsubscribe” link in our emails, or
Contact us directly using the details at the end of this policy.

Access & Correction

You may:

Request access to the personal data we hold about you.
Request correction of inaccurate, outdated, or incomplete information.

We will take all reasonable steps to update or amend your data where required.

Non-Discrimination

We will never discriminate against you for exercising your data rights. We will not:

Deny access to our services .
Charge different rates or apply penalties
Offer different levels of service quality

Your rights will be respected at all times.

Data Breach Notification

In the unlikely event of a data breach, we will comply with all applicable notification laws, including informing you when required.

Complaints & Concerns

If you believe your data has been mishandled or that we have breached your privacy rights, please contact us with full details of your concern. We will:

Acknowledge your complaint promptly
Investigate the issue thoroughly
Respond in writing with the outcome and resolution steps

You may also contact your local data protection authority or regulator if you're not satisfied with our response.

Unsubscribing from Communications

You can unsubscribe from our email list or opt out of marketing communications at any time by:

Using the opt-out link included in our messages
Contacting us directly using the details below

To help us process your request, we may need to verify your identity.

Business Ownership Changes

If OzBizDigital or its assets are acquired, merged, or involved in an insolvency event (such as liquidation or administration), your personal information may be transferred as part of our business assets.

By using our services, you acknowledge and agree that such transfers may occur. Any acquiring party will be bound by this Privacy Policy or a comparable version and will only be permitted to use your personal data in accordance with applicable laws and the terms outlined herein.

External Site Links & Third-Party Policies

Our website may contain links to third-party websites or services that are not operated or controlled by OzBizDigital. Please be aware that we are not responsible for the content, privacy practices, or policies of any external websites.

Once you leave our platform or interact with external links, you should review the privacy policies of those sites directly. This Privacy Policy no longer applies once you are redirected away from our domain.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in:

Our business operations or structure
Legal requirements, regulations, or best practices
How we collect, use, or manage personal information

Any updates will be published on this page and effective from the “Last Updated” date shown at the top. We encourage you to review this page regularly to stay informed of any changes. If material changes are made or if the law requires, we will notify our users directly via email or other communication channels and, if necessary, seek your consent or opt-in/opt-out choice before applying such updates.

Additional Disclosures for Australian Privacy Act Compliance

Cross-Border Data Transfers

Where your personal information is subject exclusively to the Australian Privacy Act and other applicable Australian privacy laws, you acknowledge that some third-party service providers located overseas may not be governed by the same Australian legislation. By continuing to use our services, you consent to the transfer of your data outside Australia and understand that you may not have recourse under Australian privacy laws in the event of misuse by those international entities.

EU Additional Disclosures for GDPR Compliance (European Union)

Role of OzBizDigital as Data Controller

Under the General Data Protection Regulation (GDPR), organizations are categorized as either:

Data Controllers: who determine the purpose and mean of processing personal data, or
Data Processors: who process data on behalf of controllers.

OzBizDigital, headquartered in Australia, acts as the Data Controller with respect to any personal data you submit to us. As the data controller, we are responsible for determining how your personal information is collected, used, stored, and disclosed. If you are a resident of the EU and wish to exercise your rights under the GDPR (such as access, correction, erasure, or data portability), please contact us using the information provided in the Contact Us section.

Legal Grounds for Collecting & Using Personal Information (GDPR & Global Compliance)

At OzBizDigital, we are committed to processing your personal data in a lawful, fair, and transparent manner. We only collect and use your information when we have a valid legal basis to do so under the General Data Protection Regulation (GDPR), the Australian Privacy Act, or other applicable data protection laws.

Consent

We will collect and process your personal information only with your explicit consent where required. This may include subscribing to newsletters, receiving marketing materials, or submitting inquiries through our forms.

You may withdraw your consent at any time using the opt-out or unsubscribe tools provided.
Withdrawal of consent will not affect any data processed prior to the withdrawal.
If you are under 16 years of age, we will request parental or guardian consent before collecting your personal data.

Contractual Obligation

We process your personal data where it is necessary for the performance of a contract or pre-contractual arrangements. For example, if you:

Hire our services,
Request a proposal or quote, or
Contact us regarding a future engagement,

We will require your contact and project details to fulfill our obligations.

Legitimate Interests

We may also process your data based on our legitimate business interests, provided such interests do not override your data protection rights. This may include:

Improving our platform, content, and services
Personalizing customer experiences
Conducting research and analytics
Preventing fraud and maintaining security
Direct marketing (where applicable and compliant)

We ensure all processing on this basis is proportionate and necessary.

Legal Compliance

OzBizDigital may be required to collect, store, or share your personal information in order to comply with legal or regulatory obligations. These obligations may include:

Responding to lawful requests by authorities
Addressing subpoenas, court orders, or legal proceedings
Complying with tax or financial reporting duties

If you have concerns about how we meet our legal obligations while handling your personal data, please refer to the Contact Us section of this policy.

International Transfers of Personal Data (Outside the EEA)

If you are located within the European Economic Area (EEA), and your data is transferred internationally (e.g., to Australia, the US, or Pakistan where our team or vendors operate), we ensure such transfers are protected using appropriate legal safeguards. These may include:

Standard Contractual Clauses (SCCs) approved by the European Commission
Binding Corporate Rules (BCRs)
Contracts or frameworks compliant with applicable data transfer regulations

We remain committed to safeguarding your personal data, regardless of where it is processed.

Your Rights & Managing Your Personal Information

At OzBizDigital, we respect your privacy rights and offer the following controls over your personal information in line with applicable data protection laws, including GDPR and Australian privacy regulations.

Right to Restrict Processing

You may request that we restrict the processing of your personal data in the following situations:

You believe the data we hold is inaccurate.
You suspect your data has been unlawfully processed.
You require us to retain your data for legal proceedings only.
You’ve objected to our use of your data, and we are assessing that objection.

Right to Object to Processing

You have the right to object to our processing of your personal information when it is based on:

Our legitimate interests, or
Public interest grounds.

If you exercise this right, we will only proceed if we can demonstrate compelling legal reasons that outweigh your rights and freedoms.

Right to Data Portability

You may request a copy of your personal data that we hold. Where technically feasible, we will provide this in a structured, commonly used, and machine-readable format (e.g., CSV). You may also request that we transfer this data directly to another service provider at your instruction.

Right to Deletion (Right to be Forgotten)

You may request that we delete your personal information at any time. Upon request:

We will remove your data from our current systems.
We will inform you of any service limitations that may result from the deletion.
Your data will typically be deleted within 30 days of the request or closure of your account.

Please note: Certain legal obligations may prevent full deletion in some circumstances (e.g., taxation or compliance purposes). Additionally, search engines or third-party platforms may retain archived versions of publicly visible information even after it is deleted from our site.

Additional Disclosures for California (US) Compliance

OzBizDigital is headquartered in New South Wales, Australia, and currently does not meet the thresholds under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA).

We do not sell, trade, or rent personal data of California residents, and we only collect information required to:

Deliver our services
Improve customer experience
Comply with our legal obligations

Even though we are not subject to California-specific privacy regulations, we uphold international best practices by processing your data lawfully, fairly, and transparently with your privacy rights in mind.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that allows you to express a preference not to be tracked across websites. At this time, OzBizDigital does not respond to DNT signals or similar browser settings. However, we are committed to protecting your privacy and handling your data transparently, regardless of browser signal settings.

Contact Us – Privacy Queries

If you have any questions or concerns about how OzBizDigital handles your personal or sensitive information, or if you wish to exercise your privacy rights, please reach out to us in writing. We will review and respond to your inquiry within thirty (30) days.

Contact Details:

OzBizDigital

Attention: Privacy Officer

Email: info@ozbizdigital.com.au

If you have contacted us and are not satisfied with our response to your privacy-related concerns, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) using the link below:

Website: https://www.oaic.gov.au/